Privacy Policy

Empower, LLC gathers certain types of information from visitors. We are providing this privacy policy to help you understand the types of information we gather, and how it is used. This policy applies only to information collected online at empowergasandelectric.com or other sites where this policy has been linked.

Information Collected

General Browsing Information: Any time you visit the Empower Website, we may gather certain information by automated means, such as cookies and web beacons. This information includes browser characteristics, your service provider IP address, the search engine you may have used to locate the our website, a unique device identifier, device characteristics, operating system, language preferences, referring URLs, information on actions taken on Empower’s website, and dates and times of visits.

Personal Information Voluntarily Provided: We gather personal information you provide to us (such as your name, address, e-mail address, telephone number, demographic information, payment information) when you request information about a product or service, register on the Empower website. When personally identifiable information is requested on the Empower website, some requests are marked as “Required”; this personally identifiable information is necessary to allow you to participate in the feature or service you’ve requested.

How Your Information Is Used

We use the information collected at the Empower Website for the following purposes:

  • To understand your needs and preferences, to develop, market, sell or provide products and services, and possibly to conduct surveys, research and evaluations.
  • To complete your request for services or respond to your use of the Empower website.
  • To tailor your experience on the Empower website to your interests and geographic region.
  • To respond to your inquiries about our products and services.
  • To inform you of special events and offers or programs offered with our selected companies.
  • To manage and develop Empower business and operations, administer accounts, collect and process payments.
  • To detect and protect Empower and other third parties against error, negligence, fraud, theft and other illegal activities and to audit compliance with policies.
  • As permitted by, and to comply with, any legal or regulatory requirements.

In addition, we use information collected through cookies, web beacons and other automated means for purposes such as (i) customizing our users’ visits to the Empower website and apps, (ii) delivering content tailored to our users’ interests and the manner in which our users browse the Empower website, and (iii) managing our business. We may supplement data we collect on the Empower website through automated means with information about your location (such as your zip code) to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, and administer the Empower website, identify users of the Empower website, and gather demographic information about our users. We use clickstream data to determine how much time users spend on the Empower website, how users navigate through the website, and how we may tailor the Empower website to better meet the needs of our visitors. We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

Disclosure of Personal Information

We collect and maintain the personal information of our consumers for the use of Empower. We do not sell or rent your personally identifiable information to third parties, and do not share or trade your personally identifiable information with third parties other than as described below.

  • Selected Companies: Empower may work with select retailers and other companies at various times to provide expanded services that relate to Empower’s website or its visitors. As part of such a relationship, Empower may share with these companies or these companies may interact with your browser, collect or have access to some or all of the information collected in connection with certain interactive functions offered on the Empower website.
  • Service Providers: Empower may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services, monitoring website activity and running special promotions, such as sweepstakes, contests or surveys. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose.
  • Business Transfers: In the event that Empower sells or transfers a particular portion of its business assets, consumer information may be one of the business assets transferred as part of the transaction
  • Compliance with Law/Safety: Empower may disclose specific personal information based on a good-faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect the users of the Empower website, the Website itself, or the public.

Policies on Children

To ensure compliance with federal law, Empower does not knowingly collect or maintain information provided by children under the age of 13.

Use of Cookies

Empower may use a browser feature known as a “cookie.” Cookies are small files placed on your hard drive that assist in providing you with a customized browsing experience. Empower uses cookies to provide you with the convenience of not having to reenter information multiple times during your visits to the Empower website. Cookies can also be utilized to help provide you with information targeted to your interests, based upon your prior browsing on Empower’s website. The “help” section of the toolbar on most browsers will inform you on how to prevent your browser from accepting new cookies, how to have the browser notify you upon the receipt of a new cookie, or how to disable the use of cookies completely. As the Empower website has been designed to take advantage of the use of cookies, should you configure your browser to decline their use, certain features of the Empower website may not function correctly and you may be required to reenter any information more frequently. We, or our service providers may also use a technology stored in e-mails to help us confirm your receipt of, and response to, our e-mails and to provide you a more personalized experience.

Interest-Based Advertising

On Empower’s website, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of our Privacy Policy provides details and explains how to exercise your choices. You may see certain ads on other websites because we participate in advertising networks. Advertising networks allow us to target our messaging to users through demographic, interest-based and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. To learn how to opt out of this advertising networks interest-based advertising, please visit the consumer opt-out page at Digital Advertising Alliance click here or NAI click here.

Accessing Empower’s website from Outside of the United States

If you are visiting the Empower website from a location outside of the United States, your connection will be through and to servers located in the United States. Any information you provide during your visit will be processed and maintained on our Web server and/or other internal systems located within the United States.

External Links

The Empower website may contain links to other sites that are not a part of Empower. Empower is not responsible for the privacy practices or the content of such sites. To help ensure the protection of your privacy, Empower recommends that you review the privacy policy of any site you visit.

Public Forums

Empower may make blogs, chat rooms, forums, message boards, and/or news groups available to its users at various times on the Empower website. Please remember that, unless otherwise stated, any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information in these areas (including uploading photos into these areas).

Updates to Privacy Policy

This privacy policy may be revised over time as new features are added to the Empower website. Should there be a material change to our information collection or use practices, the change will be applied only to information collected on a going forward basis and the “Effective Date” of the policy will be updated.

Notification of Changes

This privacy policy may be revised over time as new features are added to the Empower website. Should there be a material change to our information collection or use practices, the change will be applied only to information collected on a going forward basis and the “Effective Date” of the policy will be updated.

Security Statement

Empower limits the number of employees that have access to the databases that contain personal information of our customers, and our employees are advised of the importance of confidentiality. While we implement these security measures, you should be aware that 100% security is not always possible.

Contacting Empower

If you have questions concerning this privacy policy, you may contact us at:
Empower, LLC
612 Park Street, Suite 200
Columbus, OH 43215
Effective Date: